2Point Forums http://forum.2point.com This is an XML content feed of; 2Point Forums : Last 10 Posts Fri, 18 May 2012 20:09:35 UT Thu, 29 Apr 2010 10:32:44 UT http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 8.01 30 forum.2point.com/RSS_topic_feed.aspFAQ: HOWTO: Upgrade to Brooktrout SDK 5.1.3http://forum.2point.com/forum_posts.asp?TID=408&PID=1455#1455 Author: support
Subject: HOWTO: Upgrade to Brooktrout SDK 5.1.3
Posted: Apr/29/2010 at 10:32am

1. Download the updated files from the following location: www.2point.com/downloads/files/BrooktroutSDK5.1.3.zip

2.Extract the files from the downloaded update to a temporary folder.

3.Shutdown the 2Point Messenger Server and client/configuration/administration programs.
 
4.Copy the following file from the temporary location directly into your < program files> \2Point\Messenger folder:
◦Bostdlld.dll
 
5.Copy the Boston folder directly into you < program files> \2Point\Messenger folder, overwriting the folder that already exists at that location if it exists.
6.Open Add/Remove programs.
7.Uninstall the Brooktrout System Software if it is present.
8.Browse to < program files> \2Point\Messenger\Boston\TRxStream\x86\.
9.Run Boston.msi this will launch the new Brooktrout Configuration Tool and Driver installer.
10.Follow the wizard screens and on-screen instructions.
11.During install, the New Hardware Wizard will be displayed.
12.Choose the No, not this time option and tell Windows that you will Install from a list or specific location.
13.Choose the Dont search.  I will choose the driver to install option.
14.Choose the Have Disk... button and when prompted select the trxstream.inf file in the < program files\2Point\Messenger\Boston\ folder.
15.Complete the install.
16.You may be prompted to reboot your system.
17.If required, Add/Edit your Brooktrout device.
18.Open the Brooktrout Configuration Tool and check that your country code setting is correct.  If not, change your country code to the correct value, then hit Save/Apply.
19.Start the Messenger Server.


Edited by support - Apr/29/2010 at 11:42am]]> Thu, 29 Apr 2010 10:32:44 UT http://forum.2point.com/forum_posts.asp?TID=408&PID=1455#1455 FAQ: Is Exchange 2007 supported?http://forum.2point.com/forum_posts.asp?TID=189&PID=1167#1167 Author: support
Subject: Is Exchange 2007 supported?
Posted: Jan/29/2009 at 11:55am

Add a Send Connector of type "FAX" in Exchange Server 2007 for use with the SMTP gateway in Messenger 8.1 and above.
  1. Open Exchange Management Shell from Start -> Programs -> Microsoft Exchange 2007.
     
  2. In the console enter the following:
    new-sendConnector <name of connector> -DnsRoutingEnabled:$false Smarthosts:<IP of machine where the Messenger SMTP gateway is installed>
     
    For Example:
    new-sendConnector FAX  -DnsRoutingEnabled:$false Smarthosts:192.168.1.199
     
  3. Press enter and when prompted for AddressSpaces[0]: type in:
    FAX:*
          
     
  4. Press enter twice. 

     
  5. Open the Exchange Management Console -> Organization configuration -> Hub Transport -> Send Connector tab in order to view the connector created from Exchange Management Shell.

Example guide - click here



Edited by support - Aug/03/2009 at 11:27am]]> Thu, 29 Jan 2009 11:55:19 UT http://forum.2point.com/forum_posts.asp?TID=189&PID=1167#1167 FAQ: windows xp with SP3http://forum.2point.com/forum_posts.asp?TID=333&PID=1147#1147 Author: tech support
Subject: windows xp with SP3
Posted: Jan/05/2009 at 10:40am

What error message do you get when you send the faxes?]]> Mon, 05 Jan 2009 10:40:43 UT http://forum.2point.com/forum_posts.asp?TID=333&PID=1147#1147 FAQ: windows xp with SP3http://forum.2point.com/forum_posts.asp?TID=333&PID=1146#1146 Author: ashehada
Subject: windows xp with SP3
Posted: Jan/05/2009 at 10:35am

It seems that i am having problem sending a fax from a work station that

have windows XP SP 3 installed is there any fix for that


Edited by ashehada - Jan/05/2009 at 10:36am]]> Mon, 05 Jan 2009 10:35:58 UT http://forum.2point.com/forum_posts.asp?TID=333&PID=1146#1146 FAQ: Move mailbox settings and message fileshttp://forum.2point.com/forum_posts.asp?TID=21&PID=1114#1114 Author: Deceks7
Subject: Move mailbox settings and message files
Posted: Oct/12/2008 at 12:09pm

Could we get a little of the type cleared up?  Things like ‘, ‘Host’

Thanks

Step 1: Backup databases and files in the new installed server.

1. Go to ‘Documents and Settings\All Users\ApplicationData\2Point\Messenger’ and backup entire Database and Files foldersto a different location.
2. Run Regedit.exe.
3. Locate ‘HKEY_LOCAL_MACHINE\Software\2Point\Messenger\Host’.
4. Right click on ‘Host’ and choose Export to export the registry information to a backup file.


Step 2: Update new server.

1. Copy Database and Files folders from older server to the same folder location in the new server.
2. Run Regedit.exe from the old server.
3. Locate ‘HKEY_LOCAL_MACHINE\Software\2Point\Messenger\Host’.
4. Retrieve the value data from value 000C0004, 00100004, 00160004.
5. [Messenger/FAXserve version 8.1 only] Retrieve the value data from value LastUsedJobID and LastUsedMsgID.
6. Run Regedit.exe from the new server.
7. Change to ‘HKEY_LOCAL_MACHINE\Software\2Point\Messenger\Host’.
8. Update the value data of 000C0004, 00100004, 00160004 with the data that are retrieved from the old server.
9. [Messenger/FAXserve version 8.1 only] Update the value data ofLastUsedJobID and LastUsedMsgID with the data retrieved from the oldserver. If any the value does not exist, create it with DWORD type andset the corresponding data.
10. Restart 2Point Messenger Server in the new server.
11. Run Messenger Administrator and make sure all the mailboxes and cover pages are accessable.
]]> Sun, 12 Oct 2008 12:09:56 UT http://forum.2point.com/forum_posts.asp?TID=21&PID=1114#1114 FAQ: Slow Response Between Messenger Client And Serverhttp://forum.2point.com/forum_posts.asp?TID=19&PID=1098#1098 Author: tech support
Subject: Slow Response Between Messenger Client And Server
Posted: Aug/25/2008 at 10:03am

With all the configurations above also add the MsgrHostSrv.exe/M3HostSrv to the exception list when the Windows firewall is configured on the server (not typical to use a desktop class firewall on a server).

Edited by support - Aug/25/2008 at 10:07am]]> Mon, 25 Aug 2008 10:03:10 UT http://forum.2point.com/forum_posts.asp?TID=19&PID=1098#1098 FAQ: Enabling Debug Logginghttp://forum.2point.com/forum_posts.asp?TID=301&PID=1034#1034 Author: support
Subject: Enabling Debug Logging
Posted: Jul/10/2008 at 3:18pm

There are multiple debug options.  The debugging modules can be defined to capture specific information from specific modules or to perform logging of certain tasks.  The most common purposes for debugging are to find the source of a failure or connectivity problem.  While debugging is rarely necessary, it can be an important tool in evaluating a problem being encountered. 
 
While reviewing a log, most of the information will not make any sense to anyone other than the engineers who have designed the software or hardware.  Also, it is normal to sometimes have an 'error' in a log file such as an attempt to open a registry key or file that has not yet been created or is not necessary to be available. 
 
Log files created by debugging will continue to grow in size until it is disabled and the modules are restarted (sometimes requirng a system restart).  Unless otherwise instructed, it is generally not necessary nor recommended that users enable debugging otherwise.
 
All debug options are configured through the system registry.  Therefore, a registry editing tool such as regedit.exe is needed.  In almost all cases, you should have local admin access.  Also, some registry settings are user specific, so take care when logged in as anything other than a local admin with domain admin rights.  Registry access permissions can be adversely affected if you make changed that are not necessary. 
 
The registry settings take affect when a service or module starts, thus frequently a system reboot is required or system service restart is required.  When debugging components, the specific systems will need to have the affected options enabled... for example, if there is a client connectivity issue, it may be required that the debug is enabled on both the server and the client.  To avoid too much debug information, specific modules may be specified.  In some cases, there are variable levels of debug information that can be configured as well. 
 
Some of the registry information may already be present and may only require a few tweaks/changes.
 
Examples of enabling debugging:
 
Example 1:  Finding a problem with a class 2 modem device
  • Navigate to the HKEY_LOCAL_MACHINE\SOFTWARE\2Pointl\Messenger\Debug key.
    • under Debug key, create a string value named "Script" and add the values: FAXLINE,MAIN,MODEMCHANNEL,
    • under Debug key, create a string Value Name "Enable" and add value: FAXSERVE
    • under Debug key, for string Value Name Path,  input data c:\MsgrTemp\debug.txt (or some other path to a text file)
      • create or verify that the C:\MsgrTemp directory (or other path previously specified exists) 
      • From the Services control panel applet,  select 2Point Advanced Fax Server and right click to select STOP (Press F5 to Refresh and make sure it stops)
      • Repeat the process and select START
  • Attempt to duplicate the problem that gave reason for enabling these debug options at  least 2 times. 
  • Go to the output directory (C:\MsgrTemp\ for example) and if requested by support, send the files contained therein.
Example 2:  Finding a problem with a Brooktrout intelligent fax board
  • Navigate to the HKEY_LOCAL_MACHINE\SOFTWARE\2Pointl\Messenger\Debug key.
    • under Debug key, create a string value named "Script" and add the values: BROOKCHANNEL,
    • under Debug key, create a string Value Name "Enable" and add value: FAXSERVE
    • under Debug key, for string Value Name Path,  input data c:\MsgrTemp\debug.txt (or some other path to a text file)
      • create or verify that the C:\MsgrTemp directory (or other path previously specified exists) 
      • From the Services control panel applet,  select 2Point Advanced Fax Server and right click to select STOP (Press F5 to Refresh and make sure it stops)
      • Repeat the process and select START
  • Attempt to duplicate the problem that gave reason for enabling these debug options at  least 2 times. 
  • Go to the output directory (C:\MsgrTemp\ for example) and if requested by support, send the files contained therein.
Example 3:  Resolving a problem specifically in the Exchange connector
  • Navigate to the HKEY_LOCAL_MACHINE\SOFTWARE\2Pointl\Messenger\Debug key.
    • under Debug key, create a string Value Name "Enable" and add value: Detail
    • under Debug key, create a string Value Name "Modules" and add value: M3ExGw
    • To add modules to this list, enter multiple entries separated by commons.  Example:
      • M3ExGw,EXPLORER,M3HostSrv,
    • under Debug key, for string Value Name Path,  input data c:\MsgrTemp\debug.txt (or some other path to a text file)
      • create or verify that the C:\MsgrTemp directory (or other path previously specified exists) 
      • From the Services control panel applet,  select 2Point Exchange Connector and right click to select STOP (Press F5 to Refresh and make sure it stops)
      • Repeat the process and select START
  • Attempt to duplicate the problem that gave reason for enabling these debug options at  least 2 times. 
  • Go to the output directory (C:\MsgrTemp\ for example) and if requested by support, send the files contained therein.

NOTE:  The same 'Modules' declaration in the example above will filter all but those modules specified.  If not specified, all modules are logged.  The Enable key can be set to 'Detail' to include the most information or to 'On' to specify basic information (less logging).  It can be set to 'Off' to disable the setting altogether without deleting the debug options.  Not that when set to 'Off' the change as with others will not take affect until the application or service is restarted.  Some modules of the 2Point software are actually modules running inside the context of another executable.  The shell client extension for example would be logged as module 'EXPLORER'

 



Edited by support - Jul/13/2008 at 11:33am]]> Thu, 10 Jul 2008 15:18:14 UT http://forum.2point.com/forum_posts.asp?TID=301&PID=1034#1034 FAQ: Rendering PDF Fileshttp://forum.2point.com/forum_posts.asp?TID=64&PID=993#993 Author: support
Subject: Rendering PDF Files
Posted: May/16/2008 at 12:58pm

Originally posted by jacob_d

I am using Adobe Reader 8.0 and the tool from this site:  http://www.biopdf.com/acrowrap/close_adobe_reader.php and I have no problem with PDF rendering now. I post this in case anyone else finds this useful.

 
Thanks for that link.  It does seem to work with Adobe Reader 8.  I do note that you have to manually update the shell printto verb entry in the registry, but other than that... this works like a charm for those users finding themselves having updated to Adobe Reader 8 and not wanting to upgrade to the full version or rolling back to the earlier release.
]]> Fri, 16 May 2008 12:58:36 UT http://forum.2point.com/forum_posts.asp?TID=64&PID=993#993 FAQ: Rendering PDF Fileshttp://forum.2point.com/forum_posts.asp?TID=64&PID=990#990 Author: jacob_d
Subject: Rendering PDF Files
Posted: May/15/2008 at 1:49pm

I am using Adobe Reader 8.0 and the tool from this site:  http://www.biopdf.com/acrowrap/close_adobe_reader.php and I have no problem with PDF rendering now. I post this in case anyone else finds this useful.

]]> Thu, 15 May 2008 13:49:31 UT http://forum.2point.com/forum_posts.asp?TID=64&PID=990#990 FAQ: Should I use a Brooktrout board?http://forum.2point.com/forum_posts.asp?TID=81&PID=984#984 Author: support
Subject: Should I use a Brooktrout board?
Posted: May/13/2008 at 12:39pm

If using a newer Brooktrout fax board, you may need to use a newer driver.  Details about this can be found in this message thread.]]> Tue, 13 May 2008 12:39:37 UT http://forum.2point.com/forum_posts.asp?TID=81&PID=984#984